apologises after telephone outage
Telecom has blamed a 'computer error' for a problem which left
thousands of residents across Burnham-On-Sea without their telephone
service on Friday morning (March 30th).
and incoming calls were unavailable for thousands of residents
for more than two hours, BT confirmed.
spokesman Jason Mann told Burnham-On-Sea.com: "A software
problem was reported at our telephone exchange in Burnham which
led to the phone services of a large number of customers being
issue was first reported at 10.11am and was resolved after a reboot
of the system at 12.27pm."
how many people suffered the problems, he said: "There were
a substantial amount of customers affected - the numbers were
in the thousands."
apologise for any inconvenience this caused. Fortunately, incidents
like this are very rare and we generally have a very reliable