blames 'computer glitch' for holiday park prices error
holiday park operator Pontin's has this week issued an apology
to customers who were affected by a 'computer glitch' which caused
holidays to be sold online at cut-price rates - only to be later
Daily Mirror reported that around 20 families who
booked bargain breaks over the Queen's Jubilee bank holiday have
had their holidays cancelled by Pontin's.
Customer Scott Foster took advantage of a bargain deal for £33.07
for his family back in January. He received a booking confirmation
and the money was taken from his account.
But three months later, he received an email saying his booking
was cancelled due to "unforeseen circumstances". Pontin's
told him that the holiday park was overbooked, although he later
discovered that there was availability for the same holiday at
the higher cost of £550.
self-catering break at Brean was booked for Scott, his fiance
Claire and children aged 11 and six months. But
Pontin's has now cancelled the trip, and press reports suggest
that around 17 other families who booked the bargain breaks are
facing the same problem.
A Pontins spokesperson that the cheap deal should never have been
available, and blamed a computer glitch.
apologise that our computer booking system did not work in this
case and the cancellation was issued as soon as we realised the
problem. It only affected around 17 bookings," the spokeswoman
told the newspaper.
She added that Pontins would give those affected a 50% discount
on any visit at any other time of year.