residents reassured after NHS Direct pulls out of 111 hotline
residents have been reassured that the 111 NHS helpline service
is continuing to operate despite NHS Direct's decision to withdraw
from its existing 111 contracts.
the decision will not impact upon the delivery of the 111 service
in Somerset, it does means Somerset Clinical Commissioning Group
(CCG) and a number of other CCGs across England will have to re-commission
their 111 services from another provider.
111 service has been operating well in Somerset, says the CCG.
"Since launching in February 2013 it has received over 44,000
calls; 99% of which are now being answered within the 60 second
national standard," spokesman Paul Courtney told Burnham-On-Sea.com.
new 111 number is for members of the public to call with urgent,
but not life-threatening, symptoms. It is also the number people
in Burnham should call for urgent health advice or support should
they become ill after their GP surgery has closed or at weekends
or Bank Holidays.
on Monday's announcement by NHS Direct, Dr Ed Ford, Somerset Clinical
Commissioning Groups GP Lead for 111, said: "I would
like to reassure the people of Somerset that despite NHS Direct
announcing that contractual difficulties have forced it to withdraw
from providing the 111 service to Somerset and nine other areas
of England, the 111 service in Somerset is continuing to operate
an interim measure we are holding talks with the South Western
Ambulance Services NHS Foundation Trust with a view to ensuring
the 111 service in Somerset continues to deliver a safe and prompt
the coming months Somerset Clinical Commissioning Group will be
preparing to go out to tender again to secure a new provider of
its 111 service."