grows over five-week Vodafone signal black-out in Burnham
businesses are among the hundreds of Vodafone mobile phone users
in Burnham-On-Sea and Highbridge who continue to be without access
to their service during the FIFTH WEEK of an ongoing technical
have been without phone reception in parts of the TA9 and TA8
areas since the week before Christmas, as we first reported here.
Burnham business user, Sarah Buchanan, told Burnham-On-Sea.com
this week that the signal problems are impacting her business.
now been over a month since we lost signal. I really can't imagine
the damage this has done for my garden design business, but I
would normally be taking bookings now ready for the coming year
and haven't thus far," she said.
business which relies upon a mobile to take new business calls
is affected. If customers don't get through in the first instance
they very often won't wait for a call back and will go elsewhere
added: "We still have not had any more updates on an estimated
fix time, with Vodafone blaming it all on the weather. The CEO
Jerome Hoencamp still refuses to talk to me despite repeated calls
has admitted there is a problem with its Highbridge phone mast
and that it is still working on resolving the issue. It is believed
that the mast is third-party owned which has delayed the work.
spokeswoman Jane Frapwell told Burnham-On-Sea.com this week: "Were
sorry some of our customers are still experiencing signal problems
still having problems with the site. Our engineers are trying
to isolate the problem. We are treating this as a priority."
local Vodafone users have been inundating the firm's online support
forums with complaints. One user called 'juppy' managed to speak
to the director's team at the firm who gave a run-down of all
the work to date in resolving the problems. However, 'juppy' concluded
that there had been "22 days where absolutely nothing had
happened" due to weather or delays connected with permission
to access the third-party owned mast. He added: "A very nice
chap who personally sympathised with us all but was unable to
advice of a fix date."