couple's despair at flat's ongoing severe damp problems
Highbridge couple who say their flat is suffering from severe
damp have called on a housing association and the industry's ombudsman
to help them.
Chatwin and Rachel Yarnall-Chatwin say they are suffering from
ill health due to the ongoing problems at their flat in Caxton
are unhappy at the response of housing association Stonewater
and have called on the help of a local councillor and the ombudsman.
severe damp, lots of leaks which haven't been sorted, which are
spreading out of the bathroom into the hallway and moving into
the bedrooms and hallway cupboards," said
are living with severe damp - I have gone to the doctors with
severe headaches and my three year-old son suffers from really
bad eczema which is getting worse."
added: "The whole of our flat smells of damp. Neighbours
in the communal corridors tell us that they can smell the flat
- that's how bad it's got."
suffer from various health problems that mean I feel the cold.
As soon as you walk in here, you freeze - I can't leave the doors
open to air the flat like the housing association have told us."
added: "In an ideal world, they need to rip the whole flat
out - the bathroom and bedrooms would go. Failing that, all we
want is a proper house to live in. We
can't carry on in this way."
is also expecting a new baby soon which is adding to the couple's
councillor John Parkes has taken up their case and is trying to
help the couple.
told Burnham-On-Sea.com this week: "Trying to get in touch
with senior officers at the housing association has been met with
no response at all. They talk on their website about providing
'quality homes for residents'. Clearly, it's not providing that."
makes reference to its Customer Care Charter and Complaints Procedure
with x number of days to respond to people. In this case, this
has been going on since March of this year and at the very least
I would have expected a senior manager to get in contact with
the couple to actually come out and visit the property to try
and resolve it, but they're not looking to try and help."
the couple's case is also being followed up by Highbridge Residents
Association, which is providing help and support, as pictured
spokeswoman Wendie Gardiner told Burnham-On-Sea.com this week:
"We are aware of the customers concerns and have been
working to resolve the issues. Damp was reported to us on 12th
March, followed by a further report of a leak in the bathroom
on the 13th."
assessor visited the same day and repairs to the leak were carried
out on the 16th. In relation to the reported damp, our surveyors
have visited on two occasions and the residents have been advised
on methods to help address condensation, which is often caused
by cooking and laundry methods."
case will be reviewed in depth as part of our response to the
Ombudsman, who contacted us on the 19th regarding a formal report
about the damp. Meanwhile, we are continuing to work with the
family, who have raised a series of other complaints with us relating
to a wide range of issues, with the aim of reaching a successful