in Somerset are missing 25% of emergency response times
in Somerset say they received 85 calls each day last year that
were 'inappropriate' and wasted valuable time and resources.
The figure comes as the force struggles to reach the target for
response times, with officers only responding to three out of
four emergency calls within their target time, according to a
Freedom of Information request.
Over the past six years the force has seen an increase in calls,
receiving an additional 20,000.
The latest figures show that in 2014, only 77.60 per cent of
urban calls and 75 per cent of rural calls were responded to in
In 2014, the force received 79,074 grade one phone calls, up
from 55,330 calls in 2008 when 87.60 per cent of urban calls and
83.70 per cent of rural calls were responded to in 15 minutes.
A spokeswoman for Avon and Somerset Police said: "We get
calls asking for taxi numbers, opening hours of the local convenience
store and over Christmas we even had a call to 999 from someone
reporting a queue jumper in the Santa's Grotto."