County Council launches new phone line for all services
County Council is making it easier and cheaper for people in the
Burnham-On-Sea to get in touch with the launch of a new 0300 number.
council's ten separate 0845 numbers have this week been replaced
with a single number for all telephone enquiries 0300 123
means people will no longer need to decide which 0845 number to
ring and on average it will be cheaper to call.
0300 number is charged at the same rate as numbers starting 01
and 02 and calls to it are automatically included with free mobile
and landline call packages.
John Osman, Leader of Somerset County Council, said: "While
our website will answer many Council-related questions nowadays,
we still received a quarter of a million calls last year and the
contact centre Somerset Direct remains a vital way for members
of the public to contact us."
pleased we have been able to simplify this process by providing
one easy to remember number for all enquiries and Im
delighted this will also make it cheaper for people to call."
vast majority of the 250,000 calls received last year covered
the Councils business, ranging from libraries to street
were also a small number of more unusual requests which the authority
was unable to help with, other than pointing the customer in the
right direction. These included 'What size tin is required for
the Mary Berry strawberry tart featured on the BBCs Great
British Bake Off?', 'What are the rules and regulations for hosting
a mouse race?', 'How high is Mt Kilimanjaro?', 'Ive eaten
an out of date pork pie what should I do?', 'Can you translate
words from Latin into English?', and 'Do you have a list of film
times for the cinema?'
Osman said: "Our call handlers are well trained and as helpful
as possible, but they are there to help with enquiries about the
support and services that we have to offer."
if youre looking to report a pothole or to find out about
school admissions, then 0300 123 2224 is the only number you need.
If you have a more general question, then perhaps try phoning
a friend instead."