pothole reporting service launched for Burnham-On-Sea area
residents who report potholes can now receive email updates to
track the repair process.
new initiative means anyone who notifies Somerset County Council
of a potential safety defect can choose to be kept up to date
will be sent to acknowledge your contact and again once the location
has been inspected to advise what action will be taken.
the pothole is confirmed as a safety defect then a further email
will be sent once the road has been repaired.
David Fothergill, Somerset County Councils Cabinet Member
for Highways, said: "We have more than 4,000 miles of road
in Somerset and we fill in around 20,000 potholes each year."
even though our teams carry out regular inspections, potholes
can form quickly, so we rely on members of the public to report
any problems they see."
very grateful to anyone who does this and Im pleased we
now have an improved system in place to acknowledge your efforts
and keep you up to date on exactly what is happening."
committed to keeping our roads safe, so please, if you do spot
a pothole, get in touch so we can check it out."
you report a pothole, it will be inspected within three working
days and a repair will be planned if it meets certain criteria.
are in accordance with safety guidelines and take into account
various factors ranging from the size and depth of the pothole
to the volume and speed of traffic using that road.
a guide, potholes identified as safety defects will be repaired
within 28 days, although more severe hazards in busier locations
can be repaired within 24 hours.
email notification system is available when you report a pothole
through Somerset Direct on 0300 123 2224.
can also report potholes using the online form here,
although this does not currently work with all devices and browsers.