caravan park celebrates customer service accolade
Burnham-On-Sea caravan park has been awarded a top customer service
Caravan Park has received 'Approved Holiday Home Ownership Scheme'
status from caravan industry trade body the National Caravan Council
(NCC), one of only a select few companies recognised in 2015/16.
scheme covers the sale of holiday homes and the licence agreement
to occupy a pitch, meaning customers can buy in confidence from
a network of quality park operators.
parks have to show a commitment to treating customers in a fair
and honest way while delivering exceptionally high standards of
a comprehensive on-site assessment, The Retreat was found to meet
all of the strict criteria governing the scheme and was awarded
Manager Debbie March said: "Were extremely proud to
have been recognised as a company that treats its customers with
respect and deals with them in an open, honest and friendly way."
have a valued and loyal customer base and have built our business
on word-of-mouth recommendations arising from positive experiences."
Finch, NCC Membership Services Director, added: "The scheme
allows consumers to more easily identify NCC member parks that
have committed to look after their interests."
Retreat has successfully demonstrated that it operates to the
high standards of customer service that the industry recognises
as its benchmark. NCC Approved businesses strive to provide customers
with greater protection than is required by law and consistently
aim to improve their offering by seeking and acting upon customer
NCC Approved Holiday Home Ownership scheme is one of three Consumer
Code initiatives developed by the NCC, the trade body for the
UK holiday and park home, tourer and motorhome industries of which
The Retreat Caravan Park are members.
the heart of each scheme is a Consumer Code of Practice establishing
the benchmark for how an NCC member business should undertake
all relations with its customer base.