Medical Centre improvements rewarded with 'good' rating
Medical Centre has been praised in a new inspection report published
by the Care Quality Commission (CQC).
centre now holds a 'Good' rating in all five areas of the CQC inspection
for providing high quality healthcare services.
Medical Centre was previously placed in 'special measures' last
year after receiving two "inadequate" ratings during 2015
and 2016 under a previous provider, but in April this year the centre
integrated with Symphony Healthcare Services (SHS), a new NHS primary
healthcare organisation and subsidiary of Yeovil Hospital.
announced inspection took place in June 2017, where the inspection
identified that three out of five areas were Good; delivering
a wellled, caring and responsive healthcare service - but
required more improvement under the safe and effective service
a follow up inspection that took place in October 2017, all five
key areas of inspection (safe, effective, caring, responsive and
well-led) have now been rated as Good.
Harvey Sampson, Associate Medical Director and Clinical Lead at
Highbridge Medical Centre, praised the practice team for their positive
approach and dedication.
am thrilled that we have been able to achieve a Good
rating in all five areas of our CQC inspection, this really is a
remarkable achievement in less than one year, from the practice
being rated Inadequate and at risk of closure."
team here at Highbridge, have been fantastic in their continuing
dedication and willingness to help us to develop better ways of
delivering patient care and adapt to the changes required."
integrating with Symphony Healthcare Services, we have been able
to benefit from the support of a wider, experienced team who have
worked closely with our local practice team to develop and deliver
the comprehensive action plan required."
would also like to thank the community, our patients and our Patient
Participation Group for their ongoing patience and support whilst
we have been making changes and we will continue to develop and
sustain services at the practice."
CQC report recognised the hard work that has taken place at the
practice to make improvements to provide safe and effective healthcare
services, as well as the ongoing drive to recruit additional GPs
and an extended healthcare team to provide services for over 12,000
the past few months, patients have been able to benefit from a number
of extended services at the practice, including the re-opening of
the patient list and access to the minor operations service and
joint injections in April 2017.
July, the Warfarin monitoring service was extended with a larger
nursing team, who have since welcomed around additional 150 patients.
In September, a refurbished entrance hall and waiting area were
completed, supported by a Minor Improvement Grant provided by NHS
Medical Director, Dr Berge Balian, added: "We are delighted
that Highbridge Medical Centre has been recognised for such important
improvements to healthcare services. Since integrating, we have
worked closely together with NHS England, Somerset CCG and the CQC
to support our Highbridge team to make some significant changes
to the way that the practice is managed and services are delivered
to our patients. As importantly, we are receiving increasingly frequent
compliments from patients at Highbridge who have noticed the improvements
we have made to their practice."
SHS, we are absolutely committed to supporting and strengthening
NHS primary care services across our practices and we are very proud
of the progress made by our Highbridge team."
aim is simple; to provide and maintain sustainable, high quality
healthcare services for our patients and the local community that
can adapt to meet the changing demands on the healthcare system."
centre is welcoming new patients and their families who would like
to register. For more information about the health services available,
and to arrange a visit, or to register as a new patient, call 01278
783220 or see www.highbridgemc.co.uk