Medical Centre re-opens patient registration after changes
Highbridge Medical Centre has this week re-opened its patient
registration list after becoming the fourth GP practice in Somerset
to join NHS healthcare organisation, Symphony Healthcare Services
Since a CQC inspection last year, Highbridge Medical Centre teams
have been working closely with Symphony Healthcare Services, NHS
England and the CQC to make essential improvements and changes to
the services offered at the centre during the integration process.
Regular progress checks against a detailed improvement plan have
taken place over the last six months to reach a much improved service;
which has resulted in the re-opening of the patient list and the
minor operations and joint injections service.
Symphony Healthcare Services (SHS) Managing Director, Mandy Seymour-Hanbury
told Burnham-On-Sea.com: "We are delighted that Highbridge
Medical Centre has become the latest practice to join our organisation.
Over the last few months, we have been able to offer extra support
for the team at Highbridge to help recruit additional GPs and healthcare
teams. Working together, we have been able to address some of the
most important development areas as highlighted through the CQC
and focus on improving the stability of services available at the
"Our aim is simple; to provide and maintain a high quality
level of healthcare services for our patients and the local community
and to be able to reassure our patients, clinicians and healthcare
partners that improvements are being made."
Practice Manager; Sian Brammer and Interim Associate Medical Director;
Dr Harvey Sampson, who is already well known to many patients as
an experienced local GP, have been leading the developments at the
medical centre with the support from SHS teams.
Dr Harvey Sampson told Burnham-On-Sea.com: "We are thrilled
that the practice will be part of a larger, supportive NHS organisation
during such challenging times. We have an excellent and enthusiastic
team at the practice who have already shown they are absolutely
committed to improve and expand the service that we can offer our
patients. We have a clear plan of action and have already made some
excellent progress. We would like to thank our staff, patients and
the local community for their support and patience as we make the
necessary changes to develop a high quality and sustainable service
Highbridge Medical Centre as part of Symphony Healthcare Services
will continue to work closely with both NHS England and the CQC
to monitor and support developments at the Medical Centre. Regular
progress updates will be shared with patients and the Patient Participation
Group over the coming months.
Burnham-On-Sea and Highbridge MP James Heappey added: "I am
pleased that Symphony Healthcare has completed the integration of
Highbridge Medical Centre into its wider operation. Symphony stepped
in when Highbridge Medical Centre was not meeting expected standards
and it is pleasing to see the significant improvement that has been
made since. The formal completion of the integration process is
very welcome and will surely lead to further improvements for patients
at the surgery."
Linda Prosser, NHS England South West Director of Assurance and
Delivery, said: "We are reassured that the practice will have
Symphony Healthcare Services coming on board to help the practice
make a turnaround from a difficult period. SHS have a proven track
record of bringing about sustainable change and this will bring
high quality and reliable services to the patients of Highbridge."
Registered patients and the local community will be able to find
out more about Symphony Healthcare Services at an Open Event, to
be held at the Medical Centre on Thursday 20 April, between 11.30am
For any enquiries about appointments and the new services available
at the medical centre, please call the usual phone number: 01278
783220. If you would like to register as a new patient, please call
the centre, or visit the website; www.highbridgemc.co.uk