The owners of a Burnham-On-Sea hotel are celebrating this week after the standard of their customer service was highly praised in a national pub awards scheme.

The Victoria Hotel has been highly commended in the ‘Best Customer Experience’ category of the nationwide Punch Tavern Shine Awards, finishing fourth out of almost 1,000 entries.

Owners Martin and Dee Lloyd (pictured) are delighted with the commendation. Martin told “We are delighted – it’s great for the Vic and good for Burnham too.”

“We were selected after three visits from a ‘mystery customer’ who assesed the hotel and its staff on customer service, knowledge of the area, knowledge of the hotel, plus cleanliness inside and out.”

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