Highbridge Medical Centre has been placed into special measures following an inspection by the Care Quality Commission.
The practice in Pepperall Road, Highbridge has been given an overall rating of “inadequate” by a specialist team of inspectors.
In a new report, they have rated the service provided by Dr M J Bizon and Partners as “inadequate for being responsive to the needs of people” and requiring “improvement for being effective, caring and safe.”
Garry Higgins, Head of GP Inspection for the South, said: “It is important that the people who are registered with Dr M J Bizon and Partners can rely on getting the high quality care from their GP.”
“The surgery will need to address these issues so that people receive safe, high-quality and compassionate primary care.”
“We have found significant areas of concern, which is why we are placing the practice into special measures – so opening the way for the practice to receive support.”
Linda Prosser, Director of Operations and Delivery for NHS England South West, added: “We’d like to reassure patients that the report had no concerns over patient safety. It does highlight areas where many improvements need to be made and steps are being taken already to address these including the employment of a practice manager.”
“We are working with the practice to make significant changes and I am hopeful that the practice will be able to come out of special measures once these improvements have been made.”
Dr Bizon at Highbridge Medical Centre told Burnham-On-Sea.com: “We can reassure patients that there were no safety concerns and the report highlighted areas where we need to improve.”
“The report did say we treated patients with respect and dignity and that staff were supported by management.”
He added: “We would like to reassure all patients that we are already working hard to make visible improvements in all areas of the practice.”
Under the Commission’s new programme of inspections, all of England’s GP practices are being inspected and given a rating.