residents invited to have their say on ambulance service
in the Burnham-On-Sea and Highbridge area are being invited to
have their say on what they think of the services provided by
South West Ambulance Service.
Care Quality Commission is asking for people's views on South
West Ambulance Service NHS Foundation Trust.
views and experiences will help inspectors decide what to look
at when they inspect the ambulance trust under the Care Quality
Commissions current programme of comprehensive inspections.
South West Ambulance Service NHS Foundation Trust serves a total
of 5.3 million people across the region.
are being encouraged to contact the team by the end of May 2016,
if they want to tell them about their experiences of care: how
calls are handled, how people are treated by ambulance staff and
out the out of hours service, or to say where they would like
to see improvements made in the future.
Chief Inspector of Hospitals, Professor Sir Mike Richards, said:
"Last year, NHS ambulance services received over nine million
999 calls resulting in the majority of patients being taken to
an emergency department or directly admitted to a specialist department
such as a stroke or coronary unit. At the same time nearly two
million people were able to be treated at home thanks to the skills
of ambulance staff."
services are also responsible for helping to care for over five
million patient transport service journeys each year for people
who need help attending non- emergency pre planned appointments."
need to make sure that ambulance services are safe, caring, responsive,
effective and well led. This inspection will provide people with
a clear picture of the quality of their local ambulance service,
exposing poor or mediocre service if it exists as well as highlighting
where the trust provides good and excellent services."
you have recently needed to call out an ambulance in emergency,
or have experience of using the service we would like to
hear from you. This is your opportunity to tell my team what you
think, and make a difference to NHS services in the area."
full report of the inspectors findings will be published
by the Care Quality Commission later in the year. The trust will
be given one of the following ratings: Outstanding, Good, Requiring
who wishes to give their views to the inspection team can do so
online at http://www.cqc.org.uk/syesouthwesternamb
or by email at firstname.lastname@example.org
or by letter to CQC, Citygate, Gallowgate, Newcastle upon Tyne,
NE1 4PA or by calling 03000 61 61 6.