aim to deliver improvements at Highbridge Medical Centre
Medical Centre is set to unveil a raft of improvements this winter
in a bid to address the findings of a poor report by government
centre's GP service contract is set to pass to a separate NHS organisation,
Symphony Health Care Services, at the end of November which will
herald the start of a number of improvements for patients.
follows a poor CQC inspection earlier this year which highlighted
the centre's "inadequate" service, when it was placed
into special measures, although no concerns over patient safety
have been raised. Another report from CQC is due shortly.
the changes will be extra specialist staff being brought in alongside
the current Highbridge doctors, to enable the centre to offer improved
access to medical services.
changes we are making will make it easier for patients to access
the practice's services by widening the range of specialist help
available and providing more targeted care for patients," Dr
Harvey Sampson, Practice Lead, told Burnham-On-Sea.com.
recognise the practice has not been in a good shape, but the staff
here are all motivated to improve the experience for patients. We
are determined to turn things around."
added: "New specialists will be brought in to work alongside
our GPs over the next few months, helping us bring down waiting
quick, visible improvement will be a change to the telephone answering
system. We are aware of issues with long waiting on the line and
it's a key part of our remedial plan."
cautioned: "We cannot turn everything around overnight - we
need breathing space and ask patients give the plan a chance to
part of the change, a December open session is also set to be held
at the centre alongside staff from Symphony for patients to hear
more about the improvements and meet the new team. The Patient Participation
Group will also be welcoming feedback.
added that the plans do not effect Burnham Medical Centre, which
is managed separately.
other practices in Somerset are already run by Symphony in Ilchester,
Somerton and Yeovil.