Frith House care home gets 'outstanding' rating
from Frith House care home in Burnham-On-Sea are celebrating this
week after inspectors from the Care Quality Commission (CQC) gave
highest rating of Outstanding.
puts Frith House in the top 1.4% of adult social care providers
nationally that are rated Outstanding overall.
home, in Steart Drive, cares for 83 people and specialises in helping
those with dementia.
inspection took place on 13th June and looked at whether the service
was safe, effective and caring, which were both rated as 'Good',
with responsive and well-led being rated as 'Outstanding'.
on the inspection report, Vicki Mitchell, Manager, told Burnham-On-Sea.com:
"Were delighted to have been awarded Outstanding.
The CQC report reflects just hard the team at Frith House work to
make a difference to the lives of our residents. I would like to
personally thank the team for their passion, commitment and dedication."
Secretary Of State For Health, Jeremy Hunt, has sent a letter of
congratulations to the home, and Burnham's MP James Heappey has
joined him in expressing his delight at the result.
Heappey said: "This outstanding report from the CQC underlines
the amazing work at Frith House to support those who are living
congratulate all of the staff on their hard work. These results
do not happen by accident and they should feel very proud of their
carrying out the inspection, CQC spoke with residents at the care
"People told us staff were always kind and respectful. During
our conversations with people, all of the comments we received were
positive. One person said, I get amazing treatment, it is
a hard job I do not know how the girls do it. Another person
said, Staff are all friendly and helpful. A third person
said, We have good carers here, my key worker is exceptional.
Relatives of people were also happy with the care and support provided
in the home. One relative said, All care is as one would hope
for, I feel comfortable with the care [the person] gets in this
lovely environment. Another relative said, Staff are
genuinely kind and caring, there is no one I could not turn to for
help, they are really lovely and speak to [the person] so nicely."
inspection highlighted how staff and residents at the care home
have embraced the use of technology in care. Its 'Our Yesterdays'
programme gives information about events that occurred on that day
some years ago, it includes films, pictures and quizzes, and a printout
was made available throughout the home for people to read. This
tool for reminiscence had been trialled at the home.
can read Jeremy Hunt's letter to Frith House here.
Manager, Vicki Mitchell with Frith House resident, Joan Pruett