Highbridge resident to wait 17 months to get damp fixed
Highbridge resident whose council home is plagued by damp has
this week attacked Homes In Sedgemoor for telling her the soonest
they can fix the problem is January 2013.
Tina Gray says faulty windows in her home are causing condensation
to build up.
when she complained to Homes In Sedgemoor - which oversees the
maintenance of council properties in Burnham and Highbridge -
she was told she faces a 17 month wait.
told Burnham-On-Sea.com: "I could hardly believe my eyes
when I received a letter telling me that the earliest they can
sort out the problem is January 2013."
Sophie Harper, spokeswoman for Homes in Sedgemoor, defended the
told Burnham-On-Sea.com: "We are aware that Mrs Gray has
double glazed windows in her property and that some of the double
glazed units have failed."
this is by no means a situation that we take lightly, the reality
is that most of the homes we manage dont have double glazing
at all and have disrepair issues that are of a much higher priority."
this coupled with limited resources means that the soonest we
will be able to address the issue with the blown double glazed
units in Mrs Grays home is in January 2013."
this seems far away, we have thoroughly assessed the windows to
ensure that they are safe and not causing any other problems in
the meantime, such as damp. Our
surveyor visited Mrs Grays home and concluded that whilst
the double glazed units arent in excellent condition, they
are still thermally efficient and safe."
She added: "Homes in Sedgemoor was unaware that Mrs Gray
had issues regarding damp and would urge that she contacts us
directly about this so we can work together to address her concerns.
We hope Mrs Gray appreciates we are doing everything we can to
repair her windows as soon as possible, whilst also managing our
budgets and priorities in a way that is fair to all of our customers."