library to launch self-service technology this year
Library users will soon be able to help themselves as self-service
kiosks are introduced.
will be among several libraries in the county to benefit from
the technology as part of a scheme to help modernise the service.
touch-screen kiosks allow customers to borrow, renew and return
books and other items, as well as to check reservations and pay
in place in other parts of the UK, the kiosks will be convenient,
quick and easy to use and will reduce queues at peak times.
will also free up library staff to help with customer enquiries
and to focus on those people who most need staff help.
is an exciting new chapter for the library service and library
users," said Councillor Christine Lawrence, Cabinet Member
for Community Services. "Staff will, of course, be there
to help people get to grips with the kiosks as they have in many
libraries across the country. Once in place self-service will
allow staff to focus on helping visitors get the most out of their
Council aims to bring self-service to some of Somersets
busiest libraries including Taunton, Yeovil, Frome, Wells, Bridgwater
and Burnham. It is hoped that self-service will be installed in
all six by the end of the current financial year.
in self-service technology (also known as Radio Frequency Identification
or RFID) will come from capital funding which cannot be spent
on the running costs of the library service.