Hospital receives high praise in patient survey
War Memorial Hospital has been given a big thumbs
up from patients in an annual survey.
Somersets 13 community hospitals and nine mental health
wards have been praised for their food, cleanliness, privacy and
dignity, general maintenance and décor.
This includes Burnham-On-Sea War Memorial Hospital, where cleanliness
has achieved a perfect score. The full scores are shown below.
These checks called PLACE (Patient Led Assessment of the
Care Environment) assessments are conducted each year and
for the first time this year also include a judgement on how dementia-friendly
the wards are for patients.
This year, Somerset Partnership, the NHS trust which runs Somersets
community hospitals and mental health wards, was above the national
average on each of the five categories judged by patients.
Edward Colgan, Trust Chief Executive of Somerset Partnership
NHS Foundation Trust welcomed the results and told Burnham-On-Sea.com:
"Good environments matter. Every NHS patient should be cared
for with compassion and dignity in a clean, safe environment.
Where standards fall short, patients should be able to draw it
to the attention of the Trust and hold the service to account."
BURNHAM HOSPITAL COMPARES TO OTHERS IN SOMERSET AND UK:
He continued: "That is why we conduct PLACE assessments
each year, to give patients and their representatives a vote on
how our hospital and ward environments rate and whether they need
"I am very proud of our results this year. They demonstrate
the hard work our hospital cleaners, kitchen staff, estates managers
and community and mental health ward staff do to make the ward
the very best place possible for patients. It means that they
get the very best chance of responding to treatment and making
a speedy recovery."
"I am especially proud of the excellent results we have
achieved on dementia friendly scores. We have invested in significant
refurbishment of our community and mental health wards to make
them safe and comfortable for our patients with dementia and I
am pleased this work is being received well."
David Dodds, Trust Facilities Manager, explained Burnham-on-Sea
War Memorial Hospitals score on food. He told Burnham-On-Sea.com:
"While the rating was slightly below the national average
it was still a positive rating and was for the same food served
in our other hospitals and prepared using a standard procedure.
However, we will keep this under review so we can monitor any
change in standards and quality."