residents urged to give views on failing 111 service
in the Burnham-On-Sea area are being asked for their views on using
the countys 111 non-emergency phone line.
countys independent health and care champion Healthwatch Somerset
is asking people to share their experiences of using the service
so that the public voice can be fed into any decisions made
by the commissioners later this year.
Care Quality Commission (CQC) recently rated the NHS 111 non-emergency
phone line in Somerset as "requires improvement for being safe
survey by Healthwatch Somerset aims to capture the patient voice
to ensure their views are taken into account.
is ahead of the move to a new Integrated Urgent Care Service for
the county where Somerset Clinical Commissioning Group will be incorporating
the views of service users and the public into the development of
the new service model.
Taylor, Manager at Healthwatch Somerset, told Burnham-On-Sea.com:
"We feel that we are undertaking this piece of work at a critical
point in time. We have seen no evidence that patient feedback is
being collected about the service and therefore the views of the
users are not being considered in decision making."
forward, we want to be in a position to let Somerset Clinical Commissioning
Group know where the issues are and actively encourage changes to
Somerset has a seat on the Somerset Clinical Commissioning Groups
Governing Body and will monitor any actions taken following the
you would like to give feedback, take part in the online
survey here or contact Healthwatch Somerset firstname.lastname@example.org,
or telephone: 01278 264405. Please note that your feedback
will be kept anonymous.