Published:
March 31, 2016
Warning as bogus callers target vulnerable Burnham helpline users

A brand new warning has been issued to Burnham-On-Sea residents this week as bogus callers target vulnerable people in the town.

Sedgemoor District Council says it has received reports from several residents in Burnham-On-Sea that bogus telephone callers are claiming that its Lifeline service, a 24-hour helpline service for pensioners and vulnerable people, is closing and that residents who pay a fee can access a new system to continue their service.

But the council says its service, called Sedgemoor Lifeline, is not closing and any such calls are scams.

"If a customer has recently received a similar telephone call and provided their bank details they should phone the police immediately on 101 and contact their card provider," council spokeswoman Sam Taylor told Burnham-On-Sea.com.

"Please also report the calls to our Lifeline team on 01278 435776 so we can keep track of where these calls are taking place and offer advice."

"If, at any time, a customer has any doubt about the identity of a person telephoning or visiting and claiming to work for Sedgemoor District Council they should request their full name and extension telephone number and ring 01278 435435 - Sedgemoor Direct - to confirm the staff members identity before giving any personal details."

"All staff carry ID badges with the Sedgemoor logo clearly displayed. Members of staff will never ask for cash or bank details during a home visit."

Sedgemoor Lifeline is a service that offers 24-hour assistance to people living in the community. Priority is given to customers who are being discharged from hospital or are a victim of domestic violence.

It is also available to older people, vulnerable people, those with a disability, people living alone and away from friends and family, as well as people living where crime is a problem.

 


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