as bogus callers target vulnerable Burnham helpline users
brand new warning has been issued to Burnham-On-Sea residents
this week as bogus callers target vulnerable people in the town.
District Council says it has received reports from several residents
in Burnham-On-Sea that bogus telephone callers are claiming that
its Lifeline service, a 24-hour helpline service for pensioners
and vulnerable people, is closing and that residents who pay a
fee can access a new system to continue their service.
the council says its service, called Sedgemoor Lifeline, is not
closing and any such calls are scams.
"If a customer has recently received a similar telephone
call and provided their bank details they should phone the police
immediately on 101 and contact their card provider," council
spokeswoman Sam Taylor told Burnham-On-Sea.com.
also report the calls to our Lifeline team on 01278 435776 so
we can keep track of where these calls are taking place and offer
"If, at any time, a customer has any doubt about the identity
of a person telephoning or visiting and claiming to work for Sedgemoor
District Council they should request their full name and extension
telephone number and ring 01278 435435 - Sedgemoor Direct - to
confirm the staff members identity before giving any personal
staff carry ID badges with the Sedgemoor logo clearly displayed.
Members of staff will never ask for cash or bank details during
a home visit."
Lifeline is a service that offers 24-hour assistance to people
living in the community. Priority is given to customers who are
being discharged from hospital or are a victim of domestic violence.
is also available to older people, vulnerable people, those with
a disability, people living alone and away from friends and family,
as well as people living where crime is a problem.